0.- Data protection
Herbolario Allium does not send any advertising mail to registered customers of the online store. The data requested in the store and website are used only to process orders, requests or any type of request that is made by the user through any of the contact forms made available to them.
Data retention criteria: they will be kept as long as there is a mutual interest to maintain the purpose of the treatment and when it is no longer necessary for this purpose, they will be removed with adequate security measures to guarantee the pseudonymisation of the data or the total destruction of the data. themselves.
Communication of data: your contact details will be transferred to the transport company to deliver the order. They will also have the company that gives us accommodation on their servers. All of them have regularized access to these data with us for the purpose exclusively described here. They will not be destined to any other third party for their treatment, except legal obligations.
Rights that assist the User:
Right to withdraw consent at any time. Right to object and the portability of personal data. It is established as the right of the interested party to receive all those personal data that concern him and that he has provided to a person in charge, as long as the treatment is based on consent or is necessary for the execution of a contract and it is carried out by automated means .
Right of access, rectification and deletion of your data and the limitation or opposition to its treatment. Right of access: The interested party will have the right to request and obtain free of charge the information of their personal data subject to treatment, the origin of said data, as well as the communications made or that are planned to be made of them. When the interested party submits the request by electronic means, and unless she requests that it be provided otherwise, the information will be provided in a commonly used electronic format. The right to obtain a copy will not adversely affect the rights and freedoms of others.
Right of rectification and deletion: the person responsible for the treatment will have the obligation to make effective the right of rectification or deletion of the interested party within ten days. The personal data whose treatment does not comply with the provisions of the law will be rectified or suppressed where appropriate, and in particular, when such data is inaccurate and incomplete, you will have the right to obtain without undue delay the rectification of the personal data inaccurate that concerns you. The interested party will have the right to have incomplete personal data completed, including by means of an additional declaration.
Right to limitation of treatment: the interested party will have the right to obtain from the data controller the limitation of data processing. When the processing of personal data has been limited, they may only be processed for their conservation, with the consent of the interested party, for the formulation, exercise or defense of claims, with a view to protecting the rights of another natural person or legal or for reasons of public interest. Any interested party who has obtained the limitation of the treatment will be informed by the person in charge before the limitation is lifted.
Right of opposition: the interested party will have the right to object at any time, for reasons related to their particular situation, to the personal data that concerns them (public interest and legitimate interest) being processed, including the elaboration of profiles based on said provisions. Herbolario Allium will stop processing personal data, unless it proves compelling legitimate reasons for the treatment that prevail over the interests, rights and freedoms of the interested party, or for the formulation, exercise or defense of claims.
Contact information to exercise your rights:
Postal address: Av. Barranquilla, 13, 28033 Madrid - Telephone: 913 81 10 92
Electronic address: firstname.lastname@example.org
1.- How to buy?
To make a purchase, you must first compose the cart. To do this, you can select the products you want by clicking on the "buy now" icon or add to the cart that appears both under the product and in its expanded description. The search can be carried out by browsing the categories, using the search engine, or entering advanced search. To add a new product to the cart, simply search for another product by the means indicated above and click "buy now" or add to the cart. To change the units you must change the number and click "update". To delete a product you must press "delete".
Once the shopping cart is composed, you must click buy. If you are not registered you must do so at this time, if you registered previously you will be asked for the store username and password, choose the payment method and delivery address (by default, the billing will appear, indicated when registering as a user) and press "continue". At this time, your order will be issued and can be paid. The delivery date will be effective from the moment your payment is received. If this is not done within a certain period, the order will expire, since the terms and price conditions may vary. However, if you are still interested in the products, you only have to place a new order.
2.- Customer Registration.
To buy at www.alliumherbal.es it is necessary to register as a customer and enter with username and password.
3.- How to add more products to the Shopping Cart?
Simply by going back to find another product and clicking on the shopping cart icon or buy now. If you want to delete a product, just press the "delete" icon. If you want to modify the number of units, you must do so in the corresponding box and click "update".
4.- Can the delivery address be changed?
Yes. You can modify the shipping address in the shopping cart, which will be independent of the billing address. This will be the one you provided when registering as a customer. By default, the delivery address that will appear will be the billing address. If you wish to change the delivery address once the order has been issued, you will have to contact email@example.com and we will do so immediately, provided that the order has not left the warehouse.
5.- How is the order made effective?
Once you have selected the payment method, press "continue". Once this is done, you must make the payment.
6.- When do I have to pay?
After sending the Order. And before it expires.
7.- Does an order expire?
Yes. If the order has not been paid within a certain period of time, it will expire, since the price and term conditions may vary. Said expiration period will be 5 days after order confirmation. However, you can place a new order the same as the previous one that will have a new expiration period.
8.- How do you know that any of the conditions is not met?
You will receive an email indicating this and a phone call.
9.- Should I request an invoice?
No. Once the order has left our warehouse, the corresponding invoice is sent immediately. In case the invoice does not arrive, you only have to request it by sending an email to firstname.lastname@example.org
10.- Status of Orders
Orders can be found in the following states:
- Pending: Are the Orders placed pending process.
- Processed: Refers to Orders placed and viewed by us. In this case, the Order is in the process of being processed and is pending arrival at the destination, prior payment thereof.
- Sent: Those Orders have already been sent by us.
- Expired: This name is given to those Orders whose payment has not been made after the expiration period has been exceeded.
- Cancellation / return: Those orders in which the products are in the process of cancellation or change.
11.- Consultation of the State of Operations and History
This application allows to know the situation in which both current and historical operations are, according to the different States. Within My Account you will be able to see everything regarding the status of your shopping cart, your open orders and your order history limited by the dates you want. Once your order is complete in our warehouse, you will receive an email indicating it and you can follow the delivery, fully updated online by clicking on history.
12.- Product acquisition procedure
The virtual store is programmed to automatically detect the origin of the order according to the data entered in the customer database.
Once the identification has been produced by inserting the corresponding e-mail and password, placing the order is very simple, with a process in several steps that results in customer security.
In the first of them, the METHOD OF TRANSPORT is chosen, then the METHOD OF PAYMENT (usually it is Bank Transfer), CONFIRMATION (with the receipt of an e-mail by the customer with his order, as well as a link to review it). The order will then be ready, although it is not shipped until the transfer occurs.
If you think you have the right to claim or to return, follow these INSTRUCTIONS:
a.) Select the following text and copy the following from the Navigator:
Invoice Number and Date:
DNI Contact Person:
b.) Go to "Contact Form" and paste it under Consultation. Put SUBJECT: Claim. Fill it out, state your reasons and send it in.
14.- Product guarantee
The product guarantees are those established by the manufacturers. The warranty periods for the products are specified in the attached table.
In the event of a breakdown during this period, the instructions above must be followed.
a.) Defective delivery: incorrect or damaged product during transport.
It occurs when the delivered product does not match the one specified in the order or has been damaged, internally or externally, during shipment.
If this happens, you must immediately notify “the Portal” by filling out and sending the Form as indicated above. Once the email is received, we will begin to process your incident. If you received the damaged packaging, it is very important that you indicate it on the delivery note of the carrier at the time of receipt.
b.) Commercial Return
It occurs when the customer wants to return any product without any incidence. This refund is allowed within 4 days from receipt by the customer. To do this, you must send the information of the product to be returned to email@example.com:
Cause of return.
Use the same procedure as for the claim, putting Subject: Return Once we have received it, we will proceed to process the return.
The usual procedure will be as follows:
a.) We will contact you to communicate the acceptance of the return, and the delivery address, which must be clearly indicated on the packaging. You must deliver the product to us within 7 days from the date you received it. (Outside this period, the return will not be accepted). It will not be applicable to unsealed products, without their original packaging, damaged, or easily reproducible or copied (software, cds ,.).
b.) "the Portal" will refund the money once the product has been received and verified that it is in perfect condition. Throughout the entire process, we will keep you promptly informed via email. In this case, the amount of the freight will be borne by the customer, both the first delivery (which "the Portal" will deduct from the total amount of the return) and the cost of the subsequent shipment to our warehouses, which will have to be carried out by the customer. client.
The products are out of warranty for the following reasons:
If they have received, once delivered to the client, any deterioration due to external events, accidents, poor follow-up of the instructions.
If a fault occurs caused by a component not supplied by "the Portal".
Products not supplied by "the Portal" that are added to those supplied by "the Portal" do not enter into warranty.
In your case, if the general conditions imposed by a manufacturer for a product indicate so.